How Big Heart Moving got started
Eddie Salinas grew up off Harrisburg in Houston’s East End, the oldest of four in a family that seemed to change apartments every summer. He spent more childhood Saturdays carrying boxes down outdoor stairwells than he can count, and he watched his parents get burned more than once by a quote that sounded fine on the phone and ballooned the second the truck was loaded.
Out of high school he took a job loading freight on the docks near the Port of Houston. Four years of hauling pallets in Gulf-coast heat taught him how to pack a trailer so nothing shifts, how to move weight without wrecking your back, and how a crew earns trust. In 2014 he bought a used 16-foot truck, printed a stack of business cards, and started Big Heart Moving with one rule: the number we put in writing is the number you pay.
The crew that shows up
Big Heart runs with a tight team — about a dozen movers plus four people who keep the office and the trucks pointed in the right direction. Most of them have been here for years, and Eddie still rides along on the bigger jobs.
Beto Guerra has been a crew lead since the first truck. He runs the large-home and piano crews and has carried just about every kind of awkward load through every kind of Houston doorway. Tony Pham handles apartments and high-rises, owns the freight-elevator reservations, and knows which downtown buildings need a Certificate of Insurance before they will let a truck near the dock. In the office, Brenda Rios books every job and files the COI paperwork, and DeShawn Carter dispatches the crews and tracks each truck so he can call you the minute traffic on the 610 Loop or the Katy Freeway moves your window.
What makes us different
We are a real moving company, not a referral desk. We own our trucks, our movers are on our payroll, and the crew at your door wears our shirt and was trained by us. Every job is quoted in writing before move day, and that flat rate is binding: no hourly clock, no fuel surcharge, no add-ons invented at the curb. The same lead crew that loads your house unloads it, so nobody hands your furniture off to a stranger halfway through.
Why Houston keeps calling
Since 2014 our crews have handled thousands of moves across Harris, Fort Bend, Montgomery, and Brazoria counties — Heights walk-ups, Midtown towers, Cinco Ranch four-bedrooms, downsizes out by Clear Lake. The repeat calls come because the estimate holds and the crew actually does what was promised. Eddie still follows up himself after the big ones, because the whole point of the company was to be the mover his own family never got.
Licensed, insured, and on the hook
Big Heart carries full liability and cargo coverage on every job, holds the Texas credentials for local and intrastate work, and the state and federal authority for moves across the line. We hand you proof of insurance with the estimate, and for high-rise and HOA buildings we send the Certificate of Insurance straight to the property manager so nobody gets turned away at the dock. If something does get damaged, you call us — we run the claim ourselves, document it, check coverage, and make it right. It does not get handed off to a 1-800 number.
The Big Heart promise
It comes down to a short list we do not bend on:
- The written flat rate is binding — the number you sign is the number you pay.
- Our own trained, background-checked crew, never a day-labor subcontractor.
- Furniture wrapped and floors protected before anything moves.
- A walk-through at both ends, on the clock with you, not rushed.
- A real person answers the phone, and Eddie still follows up after the big ones.
That is the whole company in five lines. Tell us what you are moving and where, and we put an honest number in front of you — no deposit required just to get a quote.